Assistant Community Manager-North Seattle, WA

Mill Creek Residential•Seattle, WA

About The Position

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. The role develops, empowers, and inspires associates toward desired business outcomes and serves as Manager on Duty when the Community Manager is absent. The Assistant Community Manager may help schedule and assign work and guides, coaches, and trains Senior and Leasing Consultants to improve the sales process. The position works with the Community Manager, who has primary authority, to determine day-to-day duties based on the Assistant Community Manager’s skills, experience, career goals, and the community’s working requirements. Responsibilities span sales and marketing, operational standards, and customer service, including leasing, resident communications, records and deposits, property inspections, and compliance with company policies and applicable laws.

Requirements

High school diploma or equivalent (GED).
Two years of multifamily leasing or related property management experience, or equivalent experience.
Commitment to and passion for outstanding customer service.
Strong written and verbal communication skills in English.
Ability to exercise professional judgment, take ownership of issues, and resolve resident problems.
Ability to understand community inventory, pricing, availability, the neighborhood, and the local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends.

Nice To Haves

Bachelor’s degree.
Multifamily or related property management experience, retail sales experience, or hospitality experience.

Responsibilities

Greet prospective residents, build personal connections, identify their needs, and respond to incoming calls.
Complete lease applications, assist with application verification, and notify prospective residents of results promptly.
Research competitors and update the monthly market survey; stay informed about competitor rents, specials, and events.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the condition of the office, clubroom, apartment models, and market-ready units.
Assist with social media advertising as directed by the Manager.
Prepare for move-ins, including walking apartments and preparing move-in gifts and packages with keys and passes.
Accept rents, make deposits, maintain accurate Yardi records, and update rents, deposits, and application fees daily.
Issue appropriate notices, including late payment notices, eviction notices, and returned-check memos.
Update daily notices-to-vacate, vacancy, and activity reports and provide relevant information to the Community Manager.
Participate in Revenue Management calls when applicable.
Oversee Concierge and Leasing Consultant duties when requested by the Manager and consistent with the staffing structure.
Complete new lease and renewal paperwork, including related addendums, and prepare resident communications when applicable.
Attend training classes and meetings as required or recommended by management.
Follow Mill Creek Residential policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Communicate service guarantees and customer service standards to prospective and current residents.
Take ownership of resident concerns and resolve them professionally and promptly.
Support residents through move-ins, lease renewals, move-outs, and transfers.
Suggest ways to improve resident satisfaction and participate in the monthly renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Represent Mill Creek’s mission, values, brand promise, service standards, and manifesto.
Perform other duties as assigned.
Travel between two or more communities if necessary.
Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.