Service Technician I - Modera Overlake
About The Position
The Service Technician I maintains the curb appeal and physical condition of the community through hands-on routine maintenance, painting, cleaning, janitorial work, and groundskeeping. The role identifies and anticipates maintenance problems, completes routine service requests and repairs, maintains vacant apartment homes, and keeps grounds and common areas clean and safe. Work must follow operating and safety standards, with requests and repairs completed safely, reliably, and promptly. The position focuses on meeting the operational needs of the community and performing to company benchmarks for maintenance, customer service, associate relations, and expense control. Day-to-day duties are determined by the Service Manager and assigned in consideration of the technician’s skills, experience, career goals, and the community’s working requirements. The role reports to the Service Manager, Senior Service Manager, and Community Manager.
Requirements
- Ability to take measurements accurately and perform basic arithmetic.
- Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
- Ability to use general office equipment, including key system programmers, app-based software, and a personal computer.
- Ability to safely use chemicals, paint, and general cleaning supplies.
- Ability to frequently and safely operate motorized vehicles such as a golf cart.
Nice To Haves
- High school diploma or equivalent (GED) preferred.
- Experience performing maintenance duties is helpful.
- Multifamily maintenance experience is helpful.
Responsibilities
- Maintain the physical condition and appearance of the assigned community in accordance with operating and safety standards.
- Assist with general duties, preventive maintenance, repairs, cleaning, janitorial work, and groundskeeping.
- Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
- Perform maintenance and painting in vacant apartment homes.
- Complete service requests in occupied apartment homes.
- Make routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed.
- Replace light bulbs in common areas and buildings.
- Pressure wash buildings and parking areas as needed.
- Inspect community grounds and buildings routinely to ensure safety and identify maintenance projects.
- Respond promptly to resident requests and provide excellent customer service.
- Promote safe work practices among the on-site team.
- Comply with federal, state, and local laws and consistently follow Fair Housing regulations.
- Complete other duties as assigned.
- Represent the company’s mission, values, and brand promise.
- Meet service request response, completion, resolution, and quality-control benchmarks.
- Support community inspections, make-ready and turnover timelines, move-in quality standards, and maintenance expense control.
Benefits
- Competitive compensation
- Comprehensive medical, dental, and vision coverage
- Employer-sponsored short- and long-term disability insurance
- Life and AD&D insurance
- 401(k) with employer matching
- Paid vacation, sick time, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
