Service Technician, Appliance Repair

TransformCo • Honolulu, HI

32d • $18 - $30 • Onsite

About The Position

The Appliance Repair Technician travels to customers’ homes to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves. The role focuses on completing repairs with high levels of quality and efficiency while consistently delivering an excellent customer experience. Technicians also provide value-added solutions that help make customers’ homes cleaner, more comfortable, and protected. The position involves maintaining and organizing a company truck and managing parts efficiently. Sears provides a company vehicle, uniforms, specialty tools, a mobile phone, and an app that provides technical support and reduces paperwork. Training, peer mentoring, and opportunities to earn performance bonuses and sales incentives are offered.

Requirements

• High school diploma or general education degree.
• Mechanical knowledge and aptitude, including the use of testing and repair tools.
• Ability to follow directions and processes for quality workmanship.
• Ability to use a smartphone, including for part ordering.
• Successfully pass a background check and drug screen.
• Valid driver’s license for the state(s) in which the employee works.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
• Excellent verbal and written communication skills; ability to read, write, and speak English.
• Ability to drive an automatic-transmission vehicle.
• Ability to constantly lift, carry, push, or pull up to 20 lbs; frequently lift, carry, push, or pull 50 lbs; and occasionally lift, carry, push, or pull 100 lbs.
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder.

Nice To Haves

• Experience repairing and diagnosing a variety of home appliances is preferred.

Responsibilities

• Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves.
• Deliver an excellent customer experience that consistently exceeds expectations.
• Provide customers with value-added solutions to help make their homes cleaner, more comfortable, and protected.
• Keep the company truck well-maintained and organized, and help manage parts efficiently.
• Perform other duties as assigned.

Benefits

• Hourly base rate of $18–$30, depending on experience, certification, and location.
• Comprehensive medical, dental, and vision benefits.
• Eligible employees may receive up to $4,000 annually toward the cost of dependent-tier health coverage, prorated throughout the plan year.
• 401(k) plan with an employer match of 100% on the first 3% of salary contributed before tax.
• Opportunity to earn performance bonuses and sales incentives.
• Year-round work and cross-training opportunities.
• Training program and peer onboarding support from a buddy and mentor technicians.
• Career advancement and cross-training opportunities.
• Company vehicle, uniforms, specialty tools, mobile phone, and technical-support app provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED