Service Technician, Appliance Repair
About The Position
Sears Home Services is hiring an Appliance and Repair Technician to diagnose and repair home appliances in customers’ homes. Technicians travel to multiple homes each day and work on appliances that may include refrigerators, washers, dryers, dishwashers, and microwaves. The role combines mechanical troubleshooting and repair with customer service, offering customers solutions to help keep their homes clean, comfortable, and protected. The position includes year-round work, training, peer mentoring, and career advancement and cross-training opportunities. Sears provides a company vehicle, uniforms, specialty tools, a mobile phone, and an app for technical support and paperwork. The hourly base rate is $18–$30, depending on experience, certification, and location, with opportunities for performance bonuses and sales incentives.
Requirements
- High school diploma or general education degree.
- Mechanical knowledge and aptitude, including use of testing and repair tools.
- Ability to follow directions and processes for quality workmanship.
- Ability to use a smartphone, including for part ordering.
- Successfully pass a background check and drug screen.
- Valid driver’s license for the state or states in which the employee works.
- Ability to travel up to 100%.
- Ability to work variable and flexible hours, including required overtime.
- Ability to read, understand, and apply technical written text to answer questions, solve problems, and complete job tasks.
- Excellent verbal and written communication skills; ability to read, write, and speak English.
- Ability to constantly lift, carry, push, or pull up to 20 pounds; frequently handle up to 50 pounds; and occasionally handle up to 100 pounds.
- Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
- Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
- Ability to occasionally reach above the shoulder.
- Ability to drive an automatic-transmission vehicle.
Nice To Haves
- Experience repairing and diagnosing a variety of home appliances.
Responsibilities
- Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves.
- Deliver a consistently excellent customer experience that exceeds expectations.
- Provide customers with value-added solutions to help make their homes cleaner, more comfortable, and protected.
- Keep the company truck well-maintained and organized, and help manage parts efficiently.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-paid health care subsidy of up to $4,000 annually toward eligible dependent-tier health coverage, prorated throughout the plan year.
- 401(k) plan with an employer match of 100% on the first 3% of salary contributed before tax.
- Opportunities to earn performance bonuses and sales incentives.
- Year-round work.
- Expert training through Sears Technical Institute.
- Onboarding buddy and mentor technicians.
- Career advancement and cross-training opportunities.
- Company vehicle, uniforms, specialty tools, mobile phone, and an app providing technical support and eliminating paperwork.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
