Service Tech - Austin, TX

Pella Corporation•Austin, TX

9h•Onsite

About The Position

The Service Tech installs Avanti window and door products in newly constructed homes, using designated flashing and installation methods and learning the Avanti Install Method (AIM). The role involves communicating professionally with homeowners and colleagues, setting customer expectations, supporting teammates, and following company policies and safety guidelines. On-the-job training is provided from day one. The position starts promptly at 6:00 AM, Monday through Friday, with occasional Saturday availability potentially required. Work takes place outdoors and may involve ladders up to 20 feet, carrying heavy materials, and using hand and power tools.

Requirements

Speak and write English proficiently, with strong verbal and written communication skills.
Have at least 36 months of a clean Motor Vehicle Record (MVR); Service Techs are required to drive a company vehicle.
Have 1–2 years of customer service or customer interaction experience; this experience is preferred.
Demonstrate good public relations and customer service skills, including appropriate phone and email etiquette.
Be able to present information, gather information, and respond appropriately to questions from customers, coworkers, and managers.
Be able to follow and enforce company policies and procedures.
Have attention to detail and basic math knowledge.
Regularly carry up to 80 pounds and team lift when required; the posting also states the ability to lift 30–100 pounds several times per day.
Be comfortable working outdoors and climbing ladders up to 20 feet.
Be able to safely use cordless drivers, levels, and nail guns.
Be able to follow OSHA fall protection procedures.
Be punctual and reliable, with a positive attitude and ability to listen and advance.
Be able to work in a team environment and communicate professionally while managing customer expectations.

Nice To Haves

Prior knowledge of general construction applications and terminology, or window and door applications or components.
Construction experience.
Window experience.
Customer service or customer interaction experience (1–2 years preferred).
A clean driving record and MVR.

Responsibilities

Install Avanti window and door products in newly constructed homes.
Properly execute designated flashing and installation methods for vinyl windows and doors.
Learn and apply the Avanti Install Method (AIM).
Communicate professionally with homeowners and Avanti colleagues, including setting appropriate customer expectations.
Help and support team members and work effectively in a team environment.
Follow company safety guidelines, vehicle rules, company policies, and procedures.
Follow OSHA fall protection procedures.
Arrive at work punctually and reliably.
Read, interpret, understand, and explain documents such as product specifications and warranty manuals.
Use hand tools, power tools, cordless drivers, levels, and nail guns safely.