Service Tech - Austin

Pella Corporation • Austin, TX

1d • Onsite

About The Position

The Service Tech installs Avanti window and door products in newly constructed homes, following the Avanti Install Method (AIM) and designated flashing and installation methods. The role involves communicating professionally with homeowners and colleagues, setting customer expectations, supporting team members, and following company policies and safety guidelines. On-the-job training in AIM is provided from day one.

This position starts promptly at 6 AM, Monday through Friday, with occasional Saturday availability potentially required. Service Techs drive a company vehicle and work outdoors, including using ladders up to 20 feet. The work requires regular lifting and carrying, safe use of hand and power tools, and adherence to OSHA fall-protection procedures.

Requirements

• Speak and write in English, with proficient verbal and written communication skills.
• Have a clean motor vehicle record (MVR) for at least the preceding 36 months.
• Be able to drive a company vehicle.
• Use hand tools and power tools, including cordless drivers, levels, and nail guns.
• Demonstrate attention to detail and a positive attitude.
• Be comfortable working from a ladder up to 20 feet and able to climb a ladder safely.
• Follow OSHA fall-protection procedures.
• Be able to regularly carry up to 80 pounds, team-lifting when required; the posting also states the ability to lift 30–100 pounds several times per day.
• Have basic math knowledge.
• Be able to read, interpret, understand, and explain documents such as product specifications or warranty manuals.
• Be able to present information, gather information, respond appropriately to questions, and maintain excellent phone and email etiquette.
• Use appropriate professional judgment when interacting with customers and coworkers.
• Tolerate outdoor elements.
• Be punctual and reliable, and work effectively in a team environment.
• Be willing to learn the AIM method through on-the-job training.

Nice To Haves

• 1–2 years of customer service or customer-interaction experience.
• Prior knowledge of general construction applications and terminology or window and door applications or components.
• Construction experience.
• Window experience.
• Leadership ability, including listening and advancing.

Responsibilities

• Communicate professionally with homeowners and Avanti colleagues.
• Install Avanti window and door products in newly constructed homes.
• Properly execute designated flashing and installation methods for vinyl windows and doors.
• Learn and follow the Avanti Install Method (AIM).
• Help and support team members.
• Follow company safety guidelines and vehicle-related rules.
• Communicate with customers and set appropriate expectations.
• Follow and enforce company policies and procedures.
• Use a company vehicle to perform the role.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed