Service Tech - Austin

Pella Windows & Doors•Austin, TX

1d•Onsite

About The Position

The Service Tech installs Avanti window and door products in newly constructed homes, following designated flashing and installation methods for vinyl windows and doors and learning the Avanti Install Method (AIM) through on-the-job training. The role involves working outdoors, using hand and power tools, collaborating with team members, and communicating professionally with homeowners and colleagues while setting appropriate customer expectations. Technicians must follow company policies, vehicle rules, safety guidelines, and OSHA fall-protection procedures. Work starts promptly at 6 AM, Monday through Friday, with occasional Saturday availability potentially required.

Requirements

Speak and write in English, with proficient verbal and written communication skills.
Have good public relations and customer service skills, including professional phone and email etiquette.
Be able to read, interpret, understand, and explain documents such as product specifications and warranty manuals.
Be able to present information, gather information, and respond appropriately to customers, coworkers, and managers.
Have a clean motor vehicle record (MVR); a minimum of 36 months of clean MVR is required to drive a company vehicle.
Use hand tools and power tools, including cordless drivers, levels, and nail guns.
Have attention to detail and basic math knowledge.
Regularly carry up to 80 pounds and team lift when required; another listed qualification states the ability to lift 30–100 pounds several times per day.
Be comfortable working on a ladder up to 20 feet and able to climb ladders safely.
Tolerate outdoor elements.
Have a positive attitude and the ability to work in a team environment.
Be punctual and reliable.
Be willing to learn the AIM method.

Nice To Haves

1–2 years of customer service or customer-interaction experience is preferred.
Knowledge of general construction applications and terminology, and/or window and door applications or components, is desirable but not required.
Construction experience is a plus.
Window experience is a plus.
Leadership potential, including the ability to listen and advance.

Responsibilities

Professionally communicate with homeowners and Avanti colleagues.
Install Avanti window and door products in newly constructed homes.
Follow designated flashing and installation methods for vinyl windows and doors.
Learn and use the Avanti Install Method (AIM), with on-the-job training.
Help and support team members in a team environment.
Follow company vehicle rules and safety guidelines, including OSHA fall-protection procedures.
Follow and enforce company policies and procedures.
Communicate professionally with customers and manage expectations.
Arrive punctually and reliably for the 6 AM start time, Monday through Friday.
Be available for occasional Saturday work when required.