Service Team Lead

Hiab • Seguin, TX

1d

About The Position

The Service Team Lead supervises the coordination of Technicians delivering service and serves as a primary contact for customer maintenance and repair calls. The role is responsible for service orders throughout the service-delivery process, from creation and scheduling through closure. The position requires the ability to obtain and maintain a one-year DOT Medical Card, a valid driver’s license, and up to 10% travel.

Requirements

• Ability to obtain and maintain a one-year DOT Medical Card.
• Valid driver’s license.
• No more than one moving violation in the last year, or two violations within a two-year period; violations will be reviewed.
• High school diploma or equivalent.
• Working knowledge of DOT hours of service.
• Experience using Salesforce and SAP.
• Working knowledge of the geographical area covered.

Nice To Haves

• Three or more years of dispatching experience.
• Five or more years of customer service experience.

Responsibilities

• Serve as the first point of contact for customers, visitors, and callers.
• Troubleshoot customer issues to determine the service level needed for resolution.
• Handle and schedule planned maintenance and contractual appointments, ensuring effective Technician utilization and resource leveling within the assigned area.
• Monitor open orders to ensure timely completion and closure of service appointments by Technicians.
• Create customer estimates and review estimates greater than $5,000 with the District Service Manager.
• Perform quality-control checks on completed work orders before invoicing.
• Manage DOT hours of service for Technicians under the role’s purview.

Benefits

• Comprehensive benefits package, including health, vision, and dental insurance, plus company-paid and voluntary life insurance beginning on the first day of employment.
• 401(k) program with a 6% company match.
• Personal time off and company-paid holidays.
• Career growth opportunities and competitive salary commensurate with experience.
• Tuition reimbursement for job-related continuing education.
• Referral program.
• A company cell phone, laptop, and/or credit card may be provided for conducting company business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED