Patient Service Team Lead

RadNet • Clifton, NJ

7d

About The Position

The Patient Service Team Lead leads and supports a team of employees while helping coordinate front office operations at a radiology center. With guidance from the center manager, the lead helps coordinate schedules, oversees front office operations, assists with interviewing candidates, and covers staff vacations and sick time. The role also provides direct patient service, including greeting patients and visitors, registering patients, verifying information, collecting signatures and payments, answering phones, and scheduling appointments. The lead coordinates patient arrivals with back-office staff, supports process improvements and center projects, participates in meetings, and safeguards patient information, property, medications, and financial information. The position requires professional, respectful, and empathetic interactions with patients, families, the public, and coworkers.

Requirements

• At least 3 years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication, interpersonal, computer, and problem-solving skills.
• Ability to build and maintain a strong team environment.
• Knowledgeable and dynamic leadership attributes.
• Passion for patient care, sound judgment, and professionalism in all situations.
• Structured approach to work, ability to understand complex problems, and ability to prioritize in a fast-paced environment.

Responsibilities

• Lead a team of employees and provide training, inspiration, and guidance to support their development.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing candidates for front office positions.
• Provide vacation and sick-time coverage for staff.
• Greet incoming patients and visitors in a friendly, service-oriented manner.
• Act as a liaison between physicians and patients.
• Register patients; obtain insurance and patient information; collect signatures; and ensure required documentation is accurate and complete.
• Verify and update patient, physician, and insurance information to support proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the care process by explaining steps and responding to questions and concerns.
• Notify appropriate team members when patients arrive and coordinate with back-office staff to support timely care.
• Participate in meetings.
• Help implement and administer procedures and best practices to streamline center operations.
• Participate in or lead projects supporting center operations and quality patient care.
• Safeguard patient property and Patient Health Information, and protect on-site medications according to company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on site or in patient portals.
• Maintain professional behavior and cooperative working relationships with patients and coworkers, respecting patient boundaries and cultural sensitivities.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED