Patient Services Team Lead

RadNet • Cape Coral, FL

1d

About The Position

RadNet is seeking a Patient Services Team Lead to support front office operations and help deliver a quality patient experience in a radiology center. The role leads and develops a team, coordinates work with guidance from the center manager, and supports efficient center operations and quality patient care. The Team Lead also assists with front office staffing, patient registration and scheduling, billing-related information, and communication among patients, physicians, and clinical staff.

The position requires professionalism, sound judgment, effective communication, and the ability to prioritize in a fast-paced environment. It also involves safeguarding patient health information, property, medications, cash, and financial information, while treating patients and colleagues respectfully and maintaining cooperative working relationships.

Requirements

• At least 3 years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills.
• Computer skills and problem-solving skills.
• Ability to build and maintain a strong team environment.
• Leadership attributes and knowledge.
• Passion for patient care, sound judgment, and professionalism in all situations.
• Ability to prioritize work in a fast-paced environment and use a structured work approach.

Responsibilities

• Lead a team of employees and provide training, inspiration, and guidance to support their development.
• Help coordinate work schedules with guidance from the center manager, oversee front office operations, and assist with interviewing candidates for front office positions.
• Provide coverage for staff vacations and sick time.
• Greet patients and visitors in a friendly, service-oriented manner and serve as a liaison between physicians and patients.
• Register patients; obtain insurance and patient information and signatures; and ensure required documentation is accurate and complete.
• Verify or update patient, physician, and insurance information to support proper billing, and collect co-pays and fees.
• Answer phones and schedule patients.
• Guide patients through the process by explaining steps and responding to questions and concerns.
• Notify appropriate team members of patient arrivals and coordinate with back-office staff to support timely care.
• Participate in meetings.
• Assist with implementing and administering procedures and best practices to streamline center operations.
• Participate in or lead projects that support center operations and quality patient care.
• Safeguard patient property and Patient Health Information, and protect on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information held on site or in patient portals.
• Maintain professional behavior and respect patient boundaries and cultural sensitivities.
• Interact diplomatically and sympathetically with patients, families, and the public in a clinical setting.
• Establish and maintain cooperative working relationships.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED