Patient Services Team Lead

RadNet • Fort Myers, FL

2d

About The Position

RadNet is hiring a Patient Services Team Lead to guide a front-office team and help deliver quality, accessible patient care in a radiology center. With guidance from the center manager, the lead helps coordinate schedules, oversee front-office operations, train and support employees, and contribute to hiring. The role also provides vacation and sick-time coverage and supports process improvements and projects that advance center operations and quality patient care.

The position includes direct patient-service and administrative duties: greeting patients and visitors, acting as a liaison between physicians and patients, registering patients, verifying and updating patient, physician, and insurance information, collecting signatures and payments, answering phones, and scheduling appointments. The lead coordinates patient arrivals with back-office staff and helps patients understand the care process. The role requires safeguarding patient information, property, medications, company property, and financial information, while maintaining professional, respectful, and cooperative relationships with patients, families, coworkers, and the public.

Requirements

• At least 3 years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication, interpersonal, computer, and problem-solving skills.
• Ability to build and maintain a strong team environment.
• Leadership ability and knowledge.
• Sound judgment and professionalism in all situations.
• Structured approach to work and ability to understand complex problems and prioritize in a fast-paced environment.

Responsibilities

• Lead, train, guide, and inspire a team of employees, supporting their development.
• Help coordinate work schedules, oversee front-office operations, and assist with interviewing candidates, with guidance from the center manager.
• Provide coverage for staff vacations and sick time.
• Greet patients and visitors in a friendly, service-oriented manner and act as a liaison between physicians and patients.
• Register patients; obtain insurance and patient information; collect signatures; and ensure required documentation is accurate and complete.
• Verify and update patient, physician, and insurance information; support proper billing; and collect copayments and fees.
• Answer phones and schedule patients.
• Explain the care process to patients and respond to their questions and concerns.
• Notify appropriate team members when patients arrive and coordinate with back-office staff to support timely care.
• Participate in meetings and help implement procedures and best practices to streamline center operations.
• Participate in or lead projects supporting center operations and quality patient care.
• Safeguard patient property, patient health information, on-site medications, company property, cash, and patient financial information in accordance with applicable policies and requirements.
• Maintain professional conduct, respect patient boundaries and cultural sensitivities, and build cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at RadNet imaging centers for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED