Patient Services Lead

Sutter Health•San Francisco, CA

1d•$34 - $48

About The Position

The Patient Services Lead supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments for patient services representatives, assistants, and interns. The role supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. It ensures timely delivery of services to patients and efficient department operations, and serves as a liaison between Patient Services and staff, physicians, patients, families, and other employees. Services must be provided consistently with best practices, accreditation standards, and applicable state and federal regulations. The role adheres to organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering patient care. This role is intended for employees of an outpatient facility. This is a regular, full-time, non-exempt position with an 8-hour day shift, Monday through Friday, totaling 40 hours per week. The position is based in Sutter Outpatient Services in San Francisco. The posted pay range is $34.48 to $48.27 per hour. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
Four years of recent relevant experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Outstanding written and verbal communication skills, including the ability to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized operating procedures and scientific methods.
Broad knowledge of computer applications, such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to meet department objectives and deadlines.
Ability to work autonomously and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve complex issues that arise with little or no precedent.
Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

Support, organize, and coordinate Patient Services operations.
Coordinate staffing and work assignments for patient services representatives, assistants, and interns.
Support updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
Ensure timely patient services and efficient department operations.
Serve as a liaison between Patient Services and staff, physicians, patients, families, and other employees.
Ensure services are delivered consistently with best practices, accreditation standards, and state and federal regulations.
Follow applicable organizational and local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering patient care.
Ensure the privacy of each patient's protected health information.