Service Team Lead

Hiab • Barstow, CA

1d • $39 - $40

About The Position

The Service Team Lead supervises the coordination of technicians delivering service and serves as a primary contact for customers calling about maintenance and repairs. The role is responsible for service orders throughout the delivery process, from creation and scheduling through completion and closure. It also includes customer troubleshooting, appointment scheduling, order monitoring, estimate preparation, work-order quality checks, and oversight of technicians’ DOT hours of service. Up to 10% travel is required.

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card.
• Valid driver’s license.
• No more than one moving violation in the last year, or two violations within a two-year period; all violations will be reviewed.
• High school diploma or equivalent.
• Working knowledge of DOT hours of service.
• Experience using Salesforce and SAP.
• Working knowledge of the geographical area covered by the role.
• Ability to travel up to 10%.

Nice To Haves

• 3+ years of dispatching experience preferred.
• 5+ years of customer service experience preferred.

Responsibilities

• Provide the first point of contact for customers, visitors, and callers.
• Troubleshoot customer issues to determine the service level needed for resolution.
• Handle and schedule planned maintenance and contractual customer appointments, ensuring effective technician utilization and resource leveling within the assigned area.
• Monitor open orders to ensure technicians complete and close service appointments on time.
• Create customer estimates and review estimates over $5,000 with the District Service Manager.
• Perform quality-control checks on completed work orders before invoicing.
• Manage DOT hours of service for technicians under the role’s purview.

Benefits

• Comprehensive benefits package including health, vision, and dental insurance, plus company-paid and voluntary life insurance beginning on the first day of employment.
• 401(k) program with a 6% company match.
• Personal time off and company-paid holidays.
• Opportunities for career growth and competitive salary commensurate with experience.
• Tuition reimbursement for job-related continuing education.
• Referral program.
• A company cell phone, laptop, and/or credit card may be provided for conducting company business.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED