Atwater Village Service Team Lead

HomeState Hospitalities•Los Angeles, CA

62d•Onsite

About The Position

HomeState is a Tex Mex Kitchen in Southern California. We serve tacos, queso, brisket, and margaritas, but more than that, we serve each other. We provide everyone with warm hospitality that makes them feel at home. No matter where you’re from. Everything we do – from how we greet each other to how we show up in our communities – is rooted in that belief. We serve hospitality first, tacos second. SHINE: HOW WE SHOW UP Service – Our foundation is care for the guest and team experience. Hospitality – We treat others with respect and dignity. All are welcome. Intentional – No detail is too small and nothing happens by accident. Nurturing – We value learning and curiosity through training and innovation. Excellence – We hold ourselves to the highest standards in safety and service.

Requirements

1-2 years in the restaurant industry with guest facing roles preferred.
Personable and enjoys working with people and a diverse team.
Passion for food & hospitality.
Availability to work a minimum of five days per week.
Extended hours and/or a sixth day may occasionally be required.
Weekends, day shifts and evening shifts may be required.
Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).
Ability to lift, push, pull, or carry up to 40 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).
Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).
Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include“behind” and “corner”).
Must possess dexterity to to reach for, grasp and manipulate objects (examples include mopping, scooping ics, using a stapler or squeeze bottle).
Ability to regularly move around the restaurant from guests areas to kitchen areas while carrying items (such as beverage racks and food trays).
Must be able to work in a constant state of alertness and safe manner.
May be required to occasionally work in outdoor weather conditions or fluctuating temperatures (such as in the patio dining areas).

Nice To Haves

Team Leads are not responsible for hiring, scheduling, progressive counseling, disciplinary actions, or terminations.

Responsibilities

Mastery of all core competencies for Service Team Member role.
Secure and deploy resources (such as people, time, equipment, materials, and support) effectively and efficiently.
Adapt quickly to changing resource requirements.
Bring ideas for areas of improvement to management.
Inspire team members to gain their support and commitment.
Empower and lead by example.
Maintain the standards and elevate whenever possible using compelling arguments to find common ground that satisfy the needs of many with maintaining collaborative approach.
Adapting in real time to match the shifting demands of different situations.
Change training or communication delivery for different types of learners.
Observes situational and group dynamics to select best approach for a successful shift.
Gain the confidence and trust of others through honesty, integrity, transparency and authenticity.
Honors commitments & practices professional discretion.
Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
Take pride in your work each day to make things a little better than they were yesterday.
Serve as an ambassador, both internally and externally in the community.
Leading and training in collaboration with management.
Maintain standards and ensure a safe, healthy working environment.
Assisting ordering and receiving products.
Opening or closing the shift which includes monitoring attendance, breaks, cash management, shift reports, waste log, restaurant emails, reporting performance issues, inventory count, or other non-supervisory tasks as assigned by Management or outlined in the administrative duties matrix.