Service Supervisor - Baltimore MD (Student Living)

Greystar•Baltimore, MD

2d•$40 - $44•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role manages resident service requests and routine upkeep, oversees apartment make-ready work, establishes cleanliness and appearance standards, inspects team and contractor work, maintains supplies and equipment, and supports preventative maintenance, cost control, safety compliance, and responsive customer service.

Responsibilities

Manage work orders generated from resident requests and routine community upkeep by diagnosing problems and completing repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance work, and inspections of completed work.
Develop standards for cleanliness and appearance across grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work performed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to verify that materials and services meet required quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Support cost-control programs by repairing rather than replacing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct regularly scheduled safety meetings, ensure current and accessible MSDS sheets, and stay current on OSHA and other safety requirements to ensure community compliance.
Provide respectful customer service, answer questions from residents and team members, respond sensitively to maintenance complaints, and assign work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.