Community Assistant - Baltimore MD (Student Living)

Greystar•Baltimore, MD

2d•$18 - $20•Onsite

About The Position

The Community Assistant works with and supports property management professionals in achieving occupancy and retention goals through administrative tasks related to leasing, marketing, and customer service at the community. The role supports leasing and sales, prepares lease paperwork, assists with resident move-ins and move-outs, and helps coordinate resident programs and communications. It also serves as an after-hours liaison between residents and property management, responding to emergencies within a required period. At least one on-call shift per week is expected, with the schedule determined at the site level.

Requirements

Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to work at least one on-call shift per week; the schedule is set at the site level.
Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Ability to travel occasionally or regularly as needed to assist other properties, attend training, business meetings, or fulfill job responsibilities.

Responsibilities

Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
Support sales and leasing activities by conducting virtual and property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with resident move-ins and move-outs; these dates and turn dates are mandatory work dates, and time off requires advance written approval from the Community Manager.
Answer incoming calls and schedule appointments for prospects to tour the property.
Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other notices.
Act as an after-hours liaison between residents and property management and respond to after-hours emergencies within the required period.
Respond courteously and promptly to resident concerns and questions, resolve problems when possible, and document or convey requests to the appropriate people.