Community Manager - Baltimore MD (Student Living)

Greystar Management Services•Arlington, VA

About The Position

The Community Manager oversees the day-to-day operations of an assigned student-living property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and lease enforcement, develops marketing and leasing strategies, and maintains relationships with university representatives, property owners, residents, vendors, and staff. The position also supervises employees, promotes resident satisfaction and retention, and ensures that the property and its amenities meet standards for safety, cleanliness, and appearance.

Requirements

M.Ed. or a bachelor's or master's degree in Business Management, Communications, or a related field from an accredited college or university.
At least 4–6 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Compassionate and diplomatic approach, with excellent written and verbal communication skills.
Detail-oriented, self-motivated, and able to work independently, lead, and collaborate as a team member.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for preparing reports and documents.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior areas of the property and its amenities.
Routine local travel between assigned areas and other facilities may be required; rare or occasional travel for meetings, training, or other business needs may also be required.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, including validating work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, inspections, notices, evictions, and allowable fees and charges.
Build relationships with housing and student affairs officials and academic institution representatives; stay informed about relevant policies, develop resident policies and guidelines, and ensure regulatory compliance.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property regularly and address issues to ensure buildings, grounds, and amenities meet safety, cleanliness, and appearance standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, reporting on performance, and responding to requests.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is offered at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible quarterly or annual bonus for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions, based on applicable criteria.