Community Manager - Baltimore MD (Student Living)

Greystar•Baltimore, MD

2d•$110,000 - $120,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned student-living property, including its team members, activities, and resources. The role is responsible for achieving budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position develops and monitors property budgets and financial performance, manages rents and fees, vendor payments, and expenditures, and oversees leasing and lease enforcement. It also builds relationships with university housing and student affairs representatives, develops and implements marketing and leasing strategies, supports resident satisfaction and retention, and maintains the property’s safety, cleanliness, and appearance. The Community Manager hires, trains, and supervises property staff and supports the client/owner relationship. The work is based in an office environment with frequent exposure to outdoor conditions and requires access to all interior and exterior areas of the property and amenities. Routine local travel between assigned areas and other facilities may be required; occasional travel may be needed for meetings or training.

Requirements

M.Ed. or a bachelor’s or master’s degree in Business Management, Communications, or a related field from an accredited college or university.
At least 4–6 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to use problem-solving strategies to manage residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills, with a compassionate and diplomatic approach.
Detail-oriented, self-motivated, and able to work independently, lead, and collaborate as part of a team.
Proficiency with internet, word-processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to navigate THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rents and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, verify work and insurance documentation, code charges, and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Build relationships with housing and student affairs officials and other academic institution representatives; stay informed about relevant policies, develop resident guidelines, communicate with university representatives, and ensure regulatory compliance.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests, resolving service issues, and ensuring maintenance staff meet service-request standards.
Conduct property inspections and address issues to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
Support client and owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and more vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company matching up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible quarterly or annual bonus for corporate positions based on individual and company performance.
Possible weekly, monthly, and/or quarterly bonus for onsite property positions.