Community Manager - Washington DC (Student Living)

Greystar•Washington, DC

1d•$85,000 - $90,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned student-living property, including its staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures, Fair Housing requirements, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations. The manager contributes to property budgeting and financial performance, oversees leasing and enforcement processes, develops marketing and leasing strategies, and builds working relationships with university housing and student affairs officials. The position also promotes resident satisfaction, maintains the property's physical standards, supervises property staff, and supports the client or owner relationship. The work is based in an office environment and may also involve frequent exposure to outdoor conditions. The role requires physical access to all interior and exterior areas of the property and amenities. Routine local travel between assigned areas and facilities may be required, with rare or occasional travel for meetings or training.

Requirements

M.Ed. or bachelor's or master's degree in Business Management, Communications, or a related field from an accredited college or university.
At least 4–6 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to use problem-solving strategies for residential challenges such as crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control spending within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewals; conducting inspections; following notice requirements; handling evictions; and applying allowable late fees and other charges.
Build relationships with housing and student affairs officials and other academic institution affiliates; stay informed about relevant policies, develop resident policies and guidelines, communicate with university representatives, and ensure regulatory compliance.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests, resolving service issues, and ensuring maintenance staff meet company standards for service requests.
Inspect the property, grounds, buildings, and amenities and take action to maintain safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
For California positions, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance, including low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for eligible onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual performance-based bonuses for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.