Assistant Community Manager - Washington DC (Student Living)

Greystar•Washington, DC

1d•$29 - $32•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a student-living community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report the community’s financial activity. The position also supports resident satisfaction, lease enforcement, vendor coordination, leasing and marketing, and owner relationships. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations in accordance with company policies, procedures, and business practices.

Requirements

At least 1 year of relevant experience in residence life and/or property management; the posting specifies 1–3 years minimum.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Compassionate and diplomatic approach, with excellent written and verbal communication skills.
Detail-oriented, self-motivated, and able to work independently as well as collaboratively.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and documents.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, and MaxPanda, or equivalent systems.
Supervisory skills sufficient to lead, direct, and evaluate subordinates and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.

Nice To Haves

M.Ed. or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Eligibility for an individual- and company-performance-based quarterly or annual bonus for corporate positions, or weekly, monthly, and/or quarterly bonus programs for onsite property positions.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate balances to residents, collect delinquencies, and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident retention.
Serve as the on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Support client and owner relationships by attending meetings, conducting community tours, sharing performance updates, and responding to requests.
Assist with leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and helping prospects complete rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical insurance, including low-cost or free basic employee-only medical coverage.
Dental insurance.
Vision insurance.
Disability insurance.
Life insurance.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, and hospital indemnity plans.
Pet insurance.
Legal plans.
Charitable giving program and benefits.
Possible performance-based bonus, depending on position and eligibility.