Community Manager - Washington, DC
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and marketing strategies, and manages vendors, expenses, resident concerns, property inspections, and staff. The role also supports client and owner relationships through meetings, property tours, and performance updates, and completes accounting, financial, and administrative reporting. The position is based in Washington, DC. It includes office work and regular access to property interiors, exteriors, grounds, and amenities. Local travel may be required for bank deposits, training, outreach events, and other work-related needs.
Requirements
- At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold any licenses or certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure on-site staff who have access to drive the golf cart also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Experience with Entrata, Yardi, and/or OneSite property-management software.
Responsibilities
- Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
- Achieve revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Review and approve vendor, contractor, and service-provider invoices, verify work and insurance documentation, code charges, and coordinate with vendors, accounting, and clients or owners.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including reviewing applications, approving discounts and renewals, conducting apartment inspections, following notice requirements, managing evictions, and applying allowable late fees and other charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to concerns and requests, resolving service issues, and ensuring maintenance staff meet company standards for service requests.
- Inspect the property regularly and ensure the buildings, grounds, and amenities meet safety, cleanliness, and appearance standards.
- Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
- For California-based positions, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Optional critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs if it is an onsite property position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
