Community Assistant - Skyvue (Student Living)

Greystar Management Services • Lansing, MI

2d • Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and resident retention goals through administrative work and assistance with leasing, marketing, and customer service at the community. The role includes office administration, prospect outreach and tours, lease preparation, resident move-in and move-out support, and coordinating resident activities. It also serves as an after-hours liaison for residents and responds to emergencies within the required period. At least one on-call shift per week is expected, with the schedule set at the site level. Move-in and move-out dates, along with turn, are mandatory work dates; time off on those dates requires advance written approval from the Community Manager.

The position requires a flexible schedule that includes on-call duties during evenings, weekends, and holidays. Work may take place indoors and outdoors in all weather conditions. Some travel may be required to assist other properties or attend training and business meetings. Physical requirements include standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; and independently moving weights up to 25 pounds or up to 50 pounds with assistance.

Additional compensation may include a weekly, monthly, and/or quarterly bonus program for onsite property positions, subject to eligibility and applicable terms. Benefits listed for part-time team members include a 401(k) with company match, subject to eligibility, an Employee Assistance Program, and paid sick time.

Requirements

• Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
• Availability to work mandatory move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
• Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
• Support sales and leasing activities by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate lease paperwork and organize resident lease files.
• Assist with resident move-ins and move-outs and work mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule prospect appointments.
• Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, unit visits, and other activities.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other notices.
• Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period and completing at least one on-call shift per week.
• Respond promptly and courteously to resident concerns and questions, resolve problems when possible, and document or convey requests to the appropriate individuals.
• Travel as needed to assist other properties or attend training and business meetings.

Benefits

• 401(k) with company match (eligibility required; listed for part-time team members)
• Employee Assistance Program (listed for part-time team members)
• Paid sick time (listed for part-time team members)
• May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed