US Community Assistant - Union Tempe (Student Living)

Greystar • Tempe, AZ

1d

About The Position

The Community Assistant supports the property management team in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The role assists with leasing and sales activities, lease preparation, resident move-ins and move-outs, resident communications, and community marketing and events. It also serves as an after-hours liaison between residents and property management, including responding to emergencies within a required period. At least one on-call shift per week is expected, with scheduling determined at the site level.

The position requires a flexible work schedule that includes taking calls during evenings, weekends, and holidays. Move-in, move-out, and turn dates are mandatory work dates; any requested time off during these dates is an exception and must be approved in writing by the Community Manager well in advance. The role may also require occasional or regular travel to other properties, training classes, or business meetings.

Requirements

• Work at least one on-call shift per week; the schedule is determined at the site level.
• Work mandatory move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
• Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Be able to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
• Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
• Be able to work a flexible schedule that includes taking calls during evenings, weekends, and holidays.
• Travel to other properties, training classes, business meetings, or other locations may be required.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
• Support sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule appointments for prospects to tour the property.
• Conduct on-campus marketing outreach to generate community awareness and qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, resident surveys, and late notices.
• Act as an after-hours liaison between residents and property management and respond to after-hours emergencies within the required period.
• Respond promptly and courteously to resident concerns and questions, resolve problems when possible, and document or convey requests to the appropriate individuals.

Benefits

• Quarterly or annual bonus program may be available for corporate positions, based on individual and company performance.
• Weekly, monthly, and/or quarterly bonus programs may be available for onsite property positions.
• 401(k) with Company Match for eligible part-time team members.
• Employee Assistance Program.
• Paid sick time.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed