Community Assistant - Union on 24th (Student Living)

Greystar•Austin, TX

4d•Onsite

About The Position

The Community Assistant works with and supports property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The role supports leasing and sales activities, handles resident and prospect communications, assists with lease preparation and resident move-ins and move-outs, and helps coordinate resident events and outreach. It also serves as an after-hours liaison between residents and property management, responding to emergencies within the required period. At least one on-call shift per week is expected, with the schedule determined at the site level. The position requires a flexible work schedule, including evening, weekend, and holiday on-call coverage. Employees may need to travel to other properties or attend training, business meetings, or other activities. Physical duties include standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; working indoors and outdoors in all weather conditions; and moving up to 25 pounds independently or 50 pounds with assistance.

Requirements

Ability to work a flexible schedule, including taking on-call coverage during evenings, weekends, and holidays.
Availability for at least one on-call shift per week; scheduling is determined at the site level.
Ability to work mandatory move-in, move-out, and turn dates; time off during these dates requires advance written approval from the Community Manager.
Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Perform administrative tasks for the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
Support sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with resident move-ins and move-outs, including working mandatory move-in, move-out, and turn dates; exceptions for time off must be requested and approved in writing by the Community Manager well in advance.
Answer incoming calls and schedule appointments for prospects to tour the property.
Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
Help coordinate resident functions, including parties, birthday cards, unit visits, and other programs.
Schedule and conduct resident visits as directed and distribute flyers, newsletters, resident surveys, late notices, and other notices.
Serve as an after-hours liaison between residents and property management and respond to after-hours emergencies within the required period.
Respond promptly and courteously to resident concerns and questions, take action to solve problems, and document and convey requests to appropriate individuals.