Community Assistant - Union on 24th (Student Living)

Greystar Management Services • Austin, TX

2d

About The Position

The Community Assistant supports the property management team in achieving occupancy and resident-retention goals. The role performs administrative work related to leasing, marketing, and customer service at the community, including assisting with leasing and sales, resident communications, move-ins and move-outs, and resident programs. It also serves as an after-hours liaison between residents and property management and responds to emergencies within the required response period.

Requirements

• Ability to work mandatory move-in, move-out, and turn dates; time off during these dates requires advance written approval from the Community Manager.
• Ability to work a flexible schedule that includes being on call during evenings, weekends, and holidays.
• Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Support sales and leasing goals by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes, including working mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule appointments for prospective residents to tour the property.
• Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, unit visits, and other activities.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other communications.
• Serve as an after-hours liaison between residents and property management, respond to emergencies within the required period, and take at least one on-call shift per week according to the site schedule.
• Respond promptly and courteously to resident questions and concerns, resolve problems where possible, and document or forward requests to the appropriate person.

Benefits

• This role may be eligible for weekly, monthly, and/or quarterly bonus programs.
• Part-time team members are offered a 401(k) with company match, subject to eligibility.
• Part-time team members are offered an Employee Assistance Program.
• Part-time team members are offered paid sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed