Community Assistant - Skyvue (Student Living)

Greystar•Lansing, MI

4d•Onsite

About The Position

The Community Assistant works with and supports the property management team in achieving occupancy and retention goals through administrative, leasing, marketing, and customer service tasks at the community. The role supports leasing and sales activities, resident move-ins and move-outs, lease preparation, campus marketing, and resident programs. It also serves as an after-hours liaison between residents and property management, responding to emergencies within the required period and working at least one on-call shift per week. The on-call schedule is determined at the site level. The position requires a flexible schedule that includes evening, weekend, and holiday on-call duties. Move-in and move-out dates, along with turn dates, are mandatory work dates; any time off during those periods requires advance written approval from the Community Manager. Some travel may be required to assist other properties, attend training, or attend business meetings.

Requirements

Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Be able to work a flexible schedule that includes evening, weekend, and holiday on-call duties.
Work at least one on-call shift per week; the schedule is determined at the site level.
Work move-in, move-out, and turn dates; time off during these dates requires advance written approval from the Community Manager.

Responsibilities

Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
Support sales and leasing activities by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with residents’ move-in and move-out processes, including working mandatory move-in, move-out, and turn dates.
Answer incoming calls and schedule appointments for prospective residents to tour the property.
Conduct on-campus marketing outreach to raise community awareness and generate qualified traffic.
Help coordinate resident functions and programs, including parties, birthday cards, unit visits, and other activities.
Schedule and conduct resident visits as directed, and distribute flyers, newsletters, surveys, late notices, and other notices.
Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period.
Respond courteously and promptly to resident questions and concerns, resolve problems, and document or route requests to the appropriate people.