Community Assistant - Baltimore MD (Student Living)
About The Position
The Community Assistant supports the property management team in meeting occupancy and retention goals through administrative, leasing, marketing, and customer service work at a student living community. The position includes responding to prospective and current residents, supporting lease and resident-file processes, conducting tours, coordinating resident activities, and assisting with move-ins and move-outs. The role also serves as an after-hours contact for residents and responds to emergencies within the required time period. At least one on-call shift per week is expected, with scheduling determined by the site. Move-in, move-out, and unit-turn dates are mandatory work dates; time off on these dates is an exception and must be requested and approved in writing by the Community Manager well in advance. The position requires a flexible schedule that includes taking calls during evenings, weekends, and holidays. Work may involve travel to assist other properties or attend training and business meetings. Physical work may take place indoors and outdoors in all weather conditions and may include standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying, and crawling in confined areas.
Requirements
- Ability to work a flexible schedule that includes evenings, weekends, and holidays while taking calls.
- Ability to work required move-in, move-out, and unit-turn dates; time off during those dates requires advance written approval from the Community Manager.
- Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
- Ability to travel when needed to assist other properties or attend training classes, business meetings, or other work-related activities.
Responsibilities
- Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
- Support sales and leasing goals by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Generate required lease paperwork and organize resident lease files.
- Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and unit-turn dates.
- Answer incoming calls and schedule appointments for prospective residents to tour the property.
- Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other notices.
- Act as an after-hours liaison between residents and property management and respond to after-hours emergencies within the required time period.
- Respond courteously and promptly to resident concerns and questions; resolve problems or document and convey requests to the appropriate individuals.
- Take at least one on-call shift per week, according to the site-level schedule.
Benefits
- 401(k) with company match (eligibility required)
- Employee Assistance Program
- Paid sick time
- Possible eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
