Assistant Community Manager - Baltimore MD (Student Living)

Greystar•Baltimore, MD

2d•$30 - $32•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational functions. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and the use of property management software to record and report financial activity. The position also supports resident satisfaction and retention, lease enforcement, move-outs, evictions, and, when the Community Manager is absent, day-to-day onsite operations. It may assist with leasing and marketing and with maintaining relationships with owners and campus or business partners. The role is based in an office environment, with possible exposure to outdoor conditions and local or occasional business travel. The hourly pay range is $30.00–$32.00. The position may be eligible for bonus programs. Benefits are offered to full-time employees.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to apply problem-solving strategies to residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Supervisory skills to lead, direct, and evaluate team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to undertake routine local travel and occasional travel for meetings, training, or other work-related needs.

Nice To Haves

M.Ed. or bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings or proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Act as onsite supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California roles, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.