Service Supervisor

Elmington Living • Nashville, TN

5d

About The Position

The Service Supervisor leads maintenance operations for an assigned community, including resident service requests, preventive maintenance, apartment turns, inspections, vendor management, budgeting, and team supervision. The role helps ensure the community remains safe, functional, well-maintained, and visually appealing while supporting resident satisfaction, operational efficiency, regulatory compliance, and long-term property preservation.

The supervisor sets maintenance priorities, assigns and monitors work, inspects completed work, maintains records and equipment, and ensures readiness for emergencies and after-hours needs. They help hire, train, schedule, coach, and supervise maintenance staff; coordinate apartment turns and vendors; monitor budgets and inventory; and support compliance, property preservation, and responsive resident service. The role includes hands-on maintenance support when needed.

Requirements

• At least 3 years of apartment maintenance or related maintenance experience.
• Prior supervisory experience.
• Strong knowledge of HVAC, plumbing, electrical, appliance, carpentry, and general building repairs.
• EPA certification.
• Basic knowledge of maintenance budgeting, purchasing, inventory control, and vendor management.
• Ability to participate in an on-call schedule, including weekends, holidays, and after-hours emergencies.
• Strong leadership, coaching, and team-development abilities.
• Excellent troubleshooting, critical-thinking, and decision-making skills.
• Strong customer service and resident-focused mindset.
• Effective written and verbal communication skills.
• Strong organization, planning, and time-management abilities.
• Ability to manage budgets, vendors, projects, and competing priorities.
• Strong attention to detail and commitment to quality workmanship.
• Ability to safely use hand tools, power tools, ladders, and maintenance equipment.
• Ability to perform physical tasks for extended periods and move throughout the community as needed.
• Ability to lift, carry, push, or pull up to 75 pounds occasionally, with assistance or appropriate equipment when needed.

Nice To Haves

• HVAC certification is strongly preferred.
• Experience with property management software, mobile devices, and electronic work order systems is preferred.
• A valid driver's license may be required based on property responsibilities.

Responsibilities

• Oversee resident service requests, preventive maintenance, apartment turns, inspections, and maintenance projects.
• Set daily maintenance priorities and assign work based on urgency, team capacity, and operational needs.
• Monitor work orders, turn timelines, recurring issues, and maintenance performance; inspect completed work for quality and compliance.
• Conduct routine inspections of buildings, systems, apartments, amenities, equipment, grounds, and mechanical areas.
• Maintain service records, inspection documentation, equipment logs, warranties, and preventive maintenance schedules.
• Keep maintenance areas, tools, equipment, keys, and access devices organized, maintained, and secured.
• Maintain readiness for property emergencies, severe weather, and after-hours maintenance needs.
• Participate in hiring, onboarding, training, scheduling, and supervision of maintenance team members.
• Set performance expectations, conduct evaluations, coach team members, and promote safety, accountability, quality, and resident service.
• Ensure staff maintain required licenses, certifications, training, and compliance with company policies and safety procedures.
• Manage on-call schedules and emergency-response coverage; provide hands-on maintenance support when needed.
• Monitor maintenance expenses and work within approved budgets; participate in annual budgeting and recommend expenses, replacements, equipment, and capital projects.
• Coordinate apartment turn schedules, assign and monitor turn responsibilities, inspect vacant units, communicate progress and delays, and complete final move-in-readiness inspections.
• Maintain inventory and purchasing controls for tools, parts, supplies, and equipment; reduce waste and unnecessary expenses.
• Obtain and review bids, coordinate vendors, oversee contracted work, and review vendor work for quality and contract compliance.
• Ensure compliance with company policies, OSHA requirements, housing regulations, Fair Housing requirements, and safety standards.
• Maintain curb appeal, building systems, amenities, grounds, and the overall physical condition of the community.
• Identify and communicate major repair needs, equipment replacements, and capital improvement recommendations to the Community Director.
• Support risk management and property inspections; correct identified deficiencies in a timely manner.
• Store, label, handle, and dispose of chemicals and hazardous materials properly; maintain safety documentation and access controls.
• Protect resident privacy and property; promptly report incidents, injuries, property damage, safety hazards, and liability concerns.
• Respond professionally and promptly to resident maintenance concerns and escalated service issues.
• Communicate repair status, timelines, delays, and follow-up to residents and community team members.
• Follow up on significant service requests, address recurring concerns, and partner with the Community Director to support resident satisfaction and retention.

Benefits

• Medical insurance; coverage begins on the first of the month following the hire date.
• Dental insurance; coverage begins on the first of the month following the hire date.
• Vision insurance; coverage begins on the first of the month following the hire date.
• Life insurance.
• Short- and long-term disability coverage.
• 401(k) plan with company match, available after 90 days.
• Accrued vacation, sick, and personal time.
• 10 paid holidays each year.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed