Service Supervisor

Papé Group•Fremont, CA

8d•$75,000 - $148,000•Onsite

About The Position

Pape’ Machinery, Inc.’s Construction & Forestry Division is seeking a Service Supervisor to lead its service team in Fremont, California. The role oversees shop processes, financials, mechanic development, and customer satisfaction. The supervisor leads service personnel, coordinates repair work, supports timely completion and billing, and helps the department meet its goals. Pape’ offers training and ongoing support, competitive compensation, benefits, and a focus on work-life balance. Candidates must successfully pass a pre-employment drug test.

Requirements

Prior experience as a mechanic with construction equipment.
Excellent verbal and written communication skills.
Basic computer skills, including Microsoft Word and Excel.
Strong leadership skills and a results-driven approach.
Ability to support customer satisfaction and provide a positive customer experience.
Candidates must successfully pass a pre-employment drug test.

Nice To Haves

An established track record of service supervision.
Prior operational experience and an understanding of budgeting, staffing, and personnel procedures.

Responsibilities

Supervise service department personnel, including mentoring, coaching, providing feedback, and conducting annual reviews.
Organize, prioritize, schedule, and assign work to service personnel, and monitor their performance.
Drive timely completion of customer repairs by keeping jobs moving, coordinating parts availability, and resolving bottlenecks.
Ensure completed work orders are closed and customers are invoiced promptly with accurate labor, parts, and documentation.
Monitor work in process and aging work orders to keep repair and billing turnaround times low.
Keep customers informed about repair status, estimated completion, and changes in scope or cost.
Estimate customer repairs.
Quote custom jobs for sold new equipment for the Sales Department.
Support the Rental department by promptly repairing and/or checking in machines.
Follow company policy regarding credit and cash transactions.
Mentor apprentice technicians and support established journeymen.
Maintain high standards in safety practices and policies.
Assist management in achieving departmental goals and metrics, including repair turnaround and billing timeliness.
Provide customer service with a positive attitude and lead with strong leadership skills.

Benefits

Competitive pay based on skills, training, and experience.
401(k) and Roth 401(k) retirement plans with company match.
Medical, dental, vision, and prescription insurance.
Flexible Spending Accounts.
Life insurance.
Short- and long-term disability insurance.
Employee Assistance Program.
Online and instructor-led training.
Tuition reimbursement for training programs.
Vacation plans, sick leave, and paid holidays, with vacation tiers based on seniority.
Advancement opportunities and a focus on promoting from within.
Training, mentoring, and continued learning opportunities.