Service Supervisor

Everon Jobs • East Syracuse, NY

6d

About The Position

The Service Supervisor is responsible for planning, implementing, and managing the activities of the Commercial Service workforce. The position oversees service operations, workforce deployment, scheduling, costs, and sales support to help meet company gross profit objectives and complete work within client and company parameters. The supervisor also manages staffing and employee performance, budgets and financial results, customer service, and reporting. The role may also involve engineering, planning, scheduling, servicing, programming, or installing fire alarm systems and panels.

Requirements

• A four-year degree is required.
• 5–7 years of business experience in sales and/or operations.
• At least 3 years of related field leadership experience.
• Strong understanding of fire, CCTV, security, and card access systems; low-voltage systems; installation; and testing.
• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management and engagement, team building, and customer service.
• Strong interpersonal, leadership, and supervisory skills; excellent time management, planning, and forward-thinking skills.
• Ability to work with and influence peers and management.
• Expert familiarity with applicable codes, including NFPA 25 and NFPA 72.
• Availability for travel, which may include nights and weekends to accommodate customer schedules.
• Ability to read and interpret applicable documents, materials, policies, and procedures presented in English.
• Physical ability to climb ladders, use stairs, scaffolding and ramps, and occasionally lift up to 50 pounds; remain stationary for prolonged periods; move between worksites and positions; work in tight or confined spaces; and perform general office duties including computer use.

Nice To Haves

• Master’s degree preferred.
• Field leadership experience preferably within the service industry and/or with security.
• Previous business growth and P&L responsibility preferred.

Responsibilities

• Plan, implement, and manage the activities of the Commercial Service workforce.
• Ensure the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Supervise personnel deployment and utilization, materials purchasing and coordination, and indirect costs and expenses.
• Ensure Commercial Service work is completed within client and company agreed parameters.
• Provide timely and adequate sales support to keep service field technicians productive.
• Prepare proposals for potential clients.
• Set schedules for self and subordinates to maximize resource utilization and complete tasks on time.
• Direct and coordinate workforce activities to generate sales at or above company standards.
• Determine staffing requirements; interview, hire, develop, and manage employees, or oversee those processes.
• Manage employee annual and month-end performance reviews in a timely manner.
• Prepare budgets, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and prepare reports documenting results.
• Authorize departmental expenditures in accordance with company policy.
• May engineer, plan, schedule, service, program, or install fire alarm systems and/or programming panels.
• Perform other duties as assigned.

Benefits

• Healthcare benefits
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off; employees accrue up to 80 hours in their first year, with the accrual rate increasing after the first year
• Six paid holidays
• Certain roles may be eligible for an annual bonus and may include equity awards based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager