Service Supervisor

Start with a job, stay for a career.•Grand Chute, WI

6d•Onsite

About The Position

Edward Rose & Sons is hiring a Service Supervisor for its on-site operations team. The role supports a positive resident experience by directing maintenance staff and schedules, maintaining the community’s preventative maintenance program and inventory, and ensuring work is completed safely and to high standards. The supervisor also supports hiring and team development, inspects apartment units for move-in readiness, and oversees contractor projects. The position requires the ability to perform and train others in a broad range of maintenance work, including HVAC troubleshooting, plumbing, drywall, appliance repair and installation, carpentry, window installation, electrical work, and tile and vinyl installation and repair. The Service Supervisor may participate in an on-call rotation and must be available to respond to emergencies after normal business hours. Edward Rose & Sons describes opportunities for training, development, and advancement, with career development tracks in on-the-job, technical, sales, and leadership areas. The company is an Equal Opportunity Employer and states that it affirmatively seeks diversity in its workplace.

Requirements

Previous leadership experience is required.
Extensive knowledge of maintenance safety guidelines and procedures and OSHA regulations.
EPA certification is required; candidates without it must obtain it within 120 days of their start date through company-paid training.
Ability to prioritize and delegate multiple tasks in a fast-paced environment.
Exceptional customer service and communication skills.
Excellent organizational and time-management skills.
Ability to use various technologies for online training and administrative purposes.
Willingness to respond to emergencies after normal business hours.
Ability to communicate effectively and professionally with residents and co-workers.
Basic computer skills and comfort learning software, apps, and programs.
Reliable transportation and a valid driver’s license.

Nice To Haves

Strong experience in multi-family property maintenance.
HVAC experience.
CPO Certification and pool chemistry and maintenance skills.

Responsibilities

Manage maintenance staff by setting direction, priorities, and schedules.
Maintain and execute a preventative maintenance program to minimize emergency repairs and services.
Maintain community inventory, monitor purchase orders, and approve invoices.
Ensure maintenance work orders are completed to high standards of quality, efficiency, and safety.
Inspect apartment units and conduct quality control to ensure they are ready for new move-ins.
Meet regularly with team members to discuss strengths and development opportunities.
Interview and hire qualified candidates in conjunction with the Community Manager.
Work alongside the team as necessary to achieve goals.
Evaluate contractor projects upon completion to ensure quality and contract compliance.
Perform and train others in specified technical maintenance skills, including HVAC, plumbing, drywall, appliances, carpentry, windows, electrical work, and tile and vinyl installation and repair.
Participate in the on-call rotation as needed and be available after hours for emergency needs.