Service Supervisor

Albertsons Companies•El Paso, TX

5d•Onsite

About The Position

The Service Supervisor provides excellent customer service and ensures fast, friendly, and accurate checkout service while supporting the store’s sales and operating plan. The role assists with front-end operations and supervision, customer relations, cash handling, sales reconciliation, bookkeeping, and the maintenance of accurate records for store sales and related transactions. The supervisor supports customer-service programs, resolves customer complaints, oversees checkout traffic and lane coverage, and helps ensure compliance with company policies and front-end procedures. The role also monitors cash-flow processes, maintains safety and loss-prevention standards, and may perform checkout duties. Work is performed in a temperature-controlled store, with occasional exposure to outdoor temperatures. This is identified as a safety-sensitive position because duties could affect the health or safety of the employee or others.

Requirements

Strong communication, leadership, team-building, and interpersonal skills, including the ability to remain composed under pressure.
Ability to deal with the public and project a positive image.
Ability to receive incoming calls appropriately and make intercom announcements.
Ability to operate a cash register, scale, and other point-of-sale equipment.
Ability to troubleshoot PCs and checkout equipment, including printers, scales, public-announcement equipment, scanners, and cash registers.
Knowledge of basic employment law and ability to handle administrative details such as planning and scheduling.
Ability to supervise, gather and analyze facts when recommending disciplinary action, and make hiring decisions.
Good understanding of company practices and in-depth understanding of front-end policies and procedures, with the ability to judge and respond to business activity.
Mental alertness to ensure safe and accurate completion of work.
Knowledge of product variety and perishability, safety and sanitation procedures, department policies and procedures, basic mathematics, and weights and measures.
Ability to frequently reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to work around potential hazards associated with equipment and work aids used to perform job duties.

Responsibilities

Champion company and division customer-service programs and help meet or exceed customer-service goals.
Handle customer relations positively, resolve complaints effectively, and promote personalized service.
Assist with supervision of front-end operations, including customer traffic flow, checkout-lane coverage, cleanliness, and appearance.
Ensure compliance with company policies and front-end procedures, including promotions, suggestive sales, scan accuracy, restricted sales, dress code, check acceptance, coupons, gift cards, associate sales, safety, and loss prevention.
Complete or assist with reconciliation by balancing safes and registers and entering and balancing sales and cash transactions.
Perform bookkeeping duties as needed, including running till totals, preparing and proofing deposit slips, completing front-end forms, balancing accounts receivable, mailing customer statements, and maintaining the sales book.
Report daily or weekly sales information to the division office.
Answer incoming calls and handle intercom messages.
Handle and help ensure accountability for cash-flow processes, including safe transactions, issues and pickups, tills, check acceptance, refunds, and cashier cash-handling procedures.
Ensure scanning-file problems are corrected promptly.
Support cost and quality control and maintain awareness of customer and employee safety.
Enforce safety, loss-prevention, dress, and grooming standards for front-end employees.
Act as a backup checker when needed, use suggestive-selling techniques, and help prevent shrink and the sale of out-of-code products.
Perform duties accurately, safely, honestly, and with integrity, and complete other necessary duties as directed or required.