Service Supervisor

Papé Jobs • Fremont, CA

7d • Onsite

About The Position

Pape’ Machinery’s Construction & Forestry Division is hiring a Service Supervisor in Fremont, California. The role leads the service team and oversees shop processes, financials, mechanic development, and customer satisfaction. The supervisor organizes and monitors service work, keeps repairs and billing moving efficiently, supports other departments, and helps the department meet its goals and metrics. The position requires a customer-focused leader with prior experience as a mechanic working on construction equipment. Compensation is $75,000–$148,000 per year, depending on experience. Candidates must successfully pass a pre-employment drug test.

Requirements

• Prior experience as a mechanic working with construction equipment.
• Excellent verbal and written communication skills.
• Basic computer skills, including Microsoft Word and Excel.
• Strong leadership skills and a results-driven mindset.
• Desire to provide a great customer experience.

Nice To Haves

• An established track record of service supervision.
• Prior operational experience and an understanding of budgeting, staffing, and personnel procedures.

Responsibilities

• Supervise service department personnel, including mentoring, coaching, providing feedback, and conducting annual reviews.
• Organize, prioritize, schedule, and assign work to service personnel, and monitor their performance.
• Minimize customer downtime and ensure repairs are completed on time.
• Coordinate parts availability, keep jobs moving, and resolve repair bottlenecks.
• Ensure completed work orders are closed and customers are invoiced promptly with accurate labor, parts, and documentation.
• Monitor work in process and aging work orders to reduce repair and billing turnaround times.
• Keep customers informed about repair status, estimated completion, and changes in scope or cost.
• Estimate customer repairs and quote custom jobs for new equipment sold by the Sales Department.
• Support the Rental department by promptly repairing machines or checking them in.
• Follow company policy for credit and cash transactions.
• Mentor apprentice technicians and support journeymen.
• Maintain high standards for safety practices and policies.
• Assist management in achieving departmental goals and metrics, including repair turnaround and billing timeliness.
• Provide positive, high-quality customer service.

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible Spending Accounts.
• Life insurance.
• Short- and long-term disability insurance.
• Employee Assistance Program.
• Online and instructor-led training.
• Tuition reimbursement for training programs.
• Vacation plans, sick leave, and paid holidays.
• Advancement opportunities, with a focus on promoting from within.
• Training and mentoring, with continued learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed