Service Supervisor

Albertsons Companies • Austin, TX

6h

About The Position

The Service Supervisor supports the daily operation of front-end and customer service areas by providing leadership and direction to service associates. The role helps ensure efficient checkout operations, excellent customer service, proper cash-handling procedures, and compliance with company policies, safety standards, and operational expectations. The position works collaboratively with store leadership and other departments and may provide additional front-end leadership coverage based on business needs.

Responsibilities

• Supervise and coordinate daily front-end activities, monitor checkout lanes and customer traffic, and assign associates to front-end responsibilities according to business needs.
• Coordinate breaks and lunches to maintain appropriate coverage.
• Keep registers, customer service areas, entrances, and front-end work areas clean and organized; assist with opening and closing front-end responsibilities as assigned.
• Communicate operational concerns and staffing needs to store leadership.
• Provide daily direction and support to front-end associates, communicate expectations, and ensure assigned responsibilities are completed.
• Assist with associate training and development, provide coaching and feedback, promote teamwork and accountability, and escalate associate concerns when necessary.
• Lead by example in providing friendly, courteous, and responsive customer service; assist customers with questions, concerns, transactions, and service needs.
• Help resolve customer concerns professionally, adjust coverage in response to customer traffic, and ensure associates meet customer service standards.
• Ensure cash-handling and register procedures are followed; assist associates with register questions, transaction issues, overrides, refunds, and other authorized transactions.
• Help maintain accountability for cash and other forms of payment, identify and report discrepancies or transaction concerns, and follow register accountability and financial-control procedures.
• Support security practices involving cash, registers, and other front-end assets.
• Monitor front-end supplies, support store leadership with customer and operational needs, assist other departments when needed, and communicate significant concerns to management.
• Maintain effective communication among service associates, department leadership, and store management.
• Help maintain a safe environment, ensure associates follow safety, security, and operational procedures, and report potential hazards, equipment concerns, or suspicious activity.
• Support loss-prevention and asset-protection procedures, maintain confidentiality, and follow company policies and applicable regulatory requirements.
• Support the Service Operations Manager and Service Operations Assistant with department responsibilities as needed, collaborate with store leadership and other departments, and perform other duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development
• An inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed