Service Supervisor

Albertsons Companies • Mckinney, TX

8h

About The Position

The Service Supervisor supports the daily operation of the front end and customer service areas by providing leadership and direction to service associates. The role helps ensure efficient checkout operations, excellent customer service, proper cash-handling procedures, and compliance with company policies, safety standards, and operational expectations.

The supervisor coordinates front-end activities, directs and supports associates, helps train and coach team members, assists customers, and supports register and transaction procedures. The role also helps maintain a safe, organized, and customer-focused environment; communicates operational, customer, and associate concerns to store leadership; and supports the Service Operations Manager and Service Operations Assistant as needed. Additional front-end leadership coverage and other duties may be assigned based on business needs.

Responsibilities

• Supervise and coordinate daily front-end activities, monitor checkout lanes and customer traffic, and assign associates to front-end responsibilities based on business needs.
• Coordinate associate breaks and lunches to maintain appropriate coverage.
• Ensure registers, customer service areas, entrances, and front-end work areas remain clean and organized; assist with opening and closing responsibilities as assigned.
• Communicate operational concerns and staffing needs to store leadership.
• Provide daily direction and support to front-end associates, communicate expectations, and ensure assigned work is completed.
• Assist with training and developing associates, provide coaching and feedback, and promote teamwork, professionalism, and accountability.
• Help ensure associates follow established customer-service and operational procedures, and escalate associate concerns to leadership when necessary.
• Provide friendly, courteous, and responsive customer service; assist customers with questions, concerns, transactions, and other service needs.
• Help resolve customer concerns professionally and adjust front-end coverage in response to customer traffic.
• Ensure established cash-handling and register procedures are followed; assist with register questions, transaction issues, overrides, refunds, and other authorized transactions.
• Help maintain accountability of cash and other forms of payment, identify and report discrepancies or transaction concerns, and follow register-accountability and financial-control procedures.
• Support security practices involving cash, registers, and other front-end assets.
• Monitor front-end supplies, support store leadership with customer and operational needs, and assist other departments when needed.
• Communicate significant customer, associate, or operational concerns to management and help maintain effective communication across the service team, department leadership, and store management.
• Help maintain a safe environment, ensure associates follow safety, security, and operational procedures, and report hazards, equipment concerns, or suspicious activity.
• Support loss-prevention and asset-protection procedures, maintain confidentiality, and follow company policies and applicable regulatory requirements.
• Support the Service Operations Manager and Service Operations Assistant with department responsibilities, provide additional front-end leadership coverage as needed, collaborate with store leadership and other departments, and perform other duties as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of earned wages before payday through a partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k)
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements
• Training, career growth, and development
• An inclusive work environment with colleagues who reflect the communities served

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed