Service Specialist - Full TIme
About The Position
The Service Specialist assists with all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspections (PDI), and delivery orientations. The role may also help customers with service or warranty repairs for boats, motors, trailers, or ATVs/UTVs and may assist with selling parts and accessories. The position supports customer service throughout the service, warranty, parts, and unit-delivery process. Duties include receiving and verifying new units, maintaining inventory information in the dealership management system, preparing units and documents for delivery, explaining operation and maintenance to customers, documenting service concerns, helping coordinate repairs and warranty work, and processing parts and payments. Work is performed under general supervision using established procedures, with occasional independent judgment to resolve issues and recommend improvements.
Requirements
- High school education or equivalent experience.
- Must be at least 21 years old.
- Ability to complete simple math calculations.
- Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
- Ability to establish and maintain effective working relationships with customers, management, and coworkers.
- Ability to perform various functions within a dealership management data-entry system.
- Ability to lift up to 50 pounds.
- Ability to work indoors and outdoors, including in a non-air-conditioned environment.
- Ability to stand for extended periods.
Responsibilities
- Support a strong commitment to world-class customer service and help provide a pleasant, productive shopping experience.
- Greet unit delivery, service, warranty, and parts customers promptly and in a friendly, efficient manner.
- Answer service, warranty, and parts questions in person and over the phone.
- Assist the Receiving Department with unloading, inspecting, and verifying VINs for new units delivered to the dealership.
- Apply barcode labels to received units and update lot locations in IDS.
- Maintain unit inventory status communications in IDS and assist with physical inventories.
- Print the daily unit delivery schedule to prepare for upcoming orientations.
- Conduct final PDI and inspect detailing for units scheduled for delivery; report condition issues to the Service Manager and provide VIN verification to the BA.
- Verify rigging and accessory mounting instructions against the work order.
- Prepare the Owner’s Delivery Packet and delivery documents before customer pickup.
- Explain unit and accessory operation, break-in procedures, and maintenance procedures to customers.
- Help service customers document concerns on the TMBC Repair Order.
- Assist the Service Manager with creating related IDS work orders and keeping customers informed about repair estimates and progress.
- Assist the Marine GSM and senior management with scheduling department work.
- Stay up to date on product warranty policies and procedures.
- Assist with warranty repair authorizations and related IDS work orders, receive and sell parts in the IDS dealer management system, accept parts and work-order payments, compile daily batch reports, and reconcile the till.
- Assist Management and the BA in ensuring units are not released until payment is received in full.
- Maintain a clean and professional work area.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
