Service Specialist - Full TIme

Bass Pro Shops • Hampton, VA

7d

About The Position

The Service Specialist assists with Service Department operations, including unit inventory procedures, pre-delivery inspections (PDI), and delivery orientations. The position may also assist customers with service or warranty repairs for boats, motors, trailers, or ATVs/UTVs, and may help with parts and accessories sales. The role supports a positive customer experience through prompt, friendly service and accurate coordination of unit deliveries, repairs, warranty work, and transactions. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommend improvements.

Requirements

• High school education or equivalent experience.
• Must be at least 21 years old.
• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within a dealership management data-entry system.
• Ability to lift up to 50 pounds.
• Ability to work indoors and outdoors in a non-air-conditioned environment.
• Ability to stand for extended periods.

Responsibilities

• Provide friendly, efficient customer service to customers shopping for or receiving units, service, warranty work, parts, and accessories.
• Greet customers and answer service, warranty, and parts questions in person and by phone.
• Assist the Receiving Department with unloading, inspecting, and verifying VINs on new units delivered to the dealership.
• Apply barcode labels to received units and update lot locations in IDS.
• Maintain unit inventory status in IDS and assist with physical inventories.
• Print the daily unit delivery schedule and prepare for customer orientations.
• Conduct final pre-delivery inspections and review detailing of units scheduled for delivery; report condition issues to the Service Manager and provide VIN verification to the BA.
• Confirm rigging and accessory-mounting instructions against work orders.
• Prepare Owner’s Delivery Packets and delivery documents before customer pickup.
• Explain unit and accessory operation, break-in procedures, and maintenance procedures to customers.
• Help service customers document concerns on TMBC Repair Orders.
• Assist the Service Manager with creating related IDS work orders and keeping customers informed about repair estimates and progress.
• Assist the Marine GSM and senior management with scheduling department work.
• Stay current on product warranty policies and procedures.
• Assist with warranty repair authorization and creation of related IDS work orders.
• Receive and sell parts in the IDS dealer management system; accept parts and work-order payments; compile daily batch reports and reconcile the till.
• Work with Management and the BA to ensure units are not released until payment is received in full.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED