Service Scheduling Coordinator – Security Systems
Cunningham Security Systems•Wiscasset, ME
•$20 - $24•Onsite
About The Position
Cunningham Security is hiring a Service Scheduling Coordinator to organize technician appointments and support daily service operations. The coordinator connects customers with the field team, plans efficient schedules, and adjusts appointments as priorities change. This is an office-based position in Wiscasset, Maine, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The role supports residential and commercial security customers by helping ensure timely service and well-organized technician appointments.
Requirements
- Previous customer service experience.
- Strong organizational skills and attention to detail.
- Ability to manage several priorities and respond to changing service needs.
- Clear communication skills and a practical approach to resolving problems.
- High school diploma or equivalent.
Nice To Haves
- Phone-based support experience is helpful.
- Familiarity with Microsoft Office.
- Willingness to learn the company’s CRM system.
Responsibilities
- Schedule service visits and confirm appointment details with customers.
- Use mapping tools and scheduling software to organize efficient technician routes.
- Monitor the daily service ticket queue and prioritize requests.
- Escalate service concerns when additional attention is needed.
- Coordinate with technicians and the production department to keep schedules current.
- Adapt to scheduling changes while keeping customers and internal teams informed.
- Respond professionally to customer questions and concerns.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability coverage
- Long-term disability coverage
- Paid time off
- Retirement plan
- Consistent Monday–Friday schedule
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
