Service Scheduling Coordinator

MacDonald-Miller Facility Solutions • Kent, WA

23h • Onsite

About The Position

MacDonald-Miller Facility Solutions is seeking a Service Scheduling Coordinator to support Commercial Service Technicians and the Service Operations team. The coordinator owns day-to-day technician scheduling within an assigned geographic area, balancing customer needs, technician capacity, planned maintenance, demand service, and emergency requests. The role involves evaluating priorities, adjusting schedules, communicating changes, and keeping work moving in a fast-paced operation where priorities may shift quickly.

The coordinator is expected to provide effective triage and schedule ownership, maintain awareness of maintenance backlogs and open or incomplete work, keep records accurate, identify potential issues early, and follow work through to the next responsible step. Proactive communication and partnership with customers, technicians, and teammates are central to the role. The position offers opportunities to take on greater responsibility, build knowledge of service operations, and grow within the organization.

The position is based at the company's Kent, Washington office. MacDonald-Miller describes its work as designing, delivering, and servicing HVAC, plumbing, and automation solutions for commercial buildings, including new construction, special projects, service, building performance, and energy and sustainable solutions.

Requirements

• Track record of delivering excellent customer service, including in high-pressure or rapidly changing situations.
• Ability to evaluate competing priorities and adjust plans while keeping the right people informed.
• Strong computer skills and comfort working across multiple systems, including Microsoft Outlook, Excel, and Word.
• Strong attention to detail and ability to maintain accurate information while managing multiple priorities.
• Takes ownership and follows through.
• Calm and adaptable when priorities change.
• Organized and able to manage multiple competing priorities.
• Proactive communicator who keeps people informed.
• Uses good judgment, asks thoughtful questions, and looks for solutions.
• Collaborative approach and understanding that individual decisions affect customers, technicians, and the broader team.
• Motivation to learn how the business works, take ownership, solve problems, work in a fast-paced environment, and improve how the team works.

Nice To Haves

• Experience in dispatching, scheduling, customer service, service operations, or a similar coordination role.
• Knowledge of HVAC or commercial building systems; industry knowledge is not required and will be supported through learning.

Responsibilities

• Own day-to-day technician schedules within an assigned geographic area.
• Evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs.
• Balance planned maintenance, demand service, and emergency requests when scheduling technicians.
• Ensure technicians have the information needed for successful dispatch.
• Monitor maintenance backlog, open work, incomplete work in progress, and changing schedule needs.
• Maintain accurate records and identify potential issues before they become urgent.
• Follow work through to the next responsible step.
• Communicate schedule changes proactively and clearly to customers, technicians, and teammates.
• Ask questions when information is missing and partner across the team to keep work moving forward.

Benefits

• Medical, dental, and vision coverage for employees; dependent coverage is available for a shared premium.
• 401(k) retirement plan with company matching.
• Vacation and sick compensation (PTO).
• Holiday pay.
• Short- and long-term disability income protection.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed