Service Scheduling Coordinator

MacDonald-Miller Facility Solutions • Kent, WA

2d • $31 - $41 • Onsite

About The Position

MacDonald-Miller Facility Solutions is seeking a Service Scheduling Coordinator to support Commercial Service Technicians and the Service Operations team. The coordinator owns day-to-day technician scheduling within an assigned geographic area, balancing customer needs, technician capacity, planned maintenance, demand service, and emergency requests. The role partners with customers, technicians, and teammates to evaluate priorities, adjust schedules, communicate changes, and keep work progressing in a fast-moving operation where priorities can change quickly.

The coordinator is expected to exercise sound judgment, stay organized, communicate clearly, and make decisions when priorities compete. The role offers opportunities to take on greater responsibility, develop service-operations knowledge, and grow within the organization. The position reports to the Director of Service Coordination and works collaboratively with technicians, operations leaders, and the broader Service team.

The position is based at MacDonald-Miller’s Kent, Washington office. Compensation is $31–$41 per hour.

Requirements

• Track record of delivering excellent customer service, including in high-pressure or rapidly changing situations.
• Ability to evaluate competing priorities and adjust plans while keeping the right people informed.
• Strong computer skills and comfort working across multiple systems, including Microsoft Outlook, Excel, and Word.
• Strong attention to detail and ability to maintain accurate information while managing multiple priorities.
• Takes ownership and follows through.
• Calm and adaptable when priorities change.
• Organized and able to manage multiple competing priorities.
• Proactive communicator who keeps people informed.
• Uses good judgment, asks thoughtful questions, and looks for solutions.
• Collaborative approach and understanding that individual decisions affect customers, technicians, and the larger team.
• Motivation to learn how the business works and become increasingly confident making decisions independently.
• Motivation to solve problems and work in a fast-paced environment where priorities can change throughout the day.

Nice To Haves

• Experience in dispatching, scheduling, customer service, service operations, or a similar coordination role.
• Knowledge of HVAC or commercial building systems.

Responsibilities

• Own and continually evaluate technician schedules for an assigned geographic area.
• Triage and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs.
• Balance planned maintenance, demand service, and emergency requests when scheduling work.
• Ensure technicians have the information they need for successful dispatch.
• Monitor maintenance backlog, open work, incomplete work in progress, and changing schedule needs.
• Maintain accurate records and identify potential issues before they become urgent.
• Follow work through to the next responsible step.
• Proactively communicate with customers, technicians, and teammates, including clearly communicating schedule changes.
• Ask questions when information is missing and partner across the team to keep work moving forward.
• Use good judgment to resolve competing priorities and know when to ask questions or escalate issues.
• Look for solutions and better ways of working as the team and business grow.

Benefits

• Medical, dental, and vision coverage for employees; dependent coverage is available for a shared premium.
• 401(k) retirement plan with company matching.
• Vacation and sick compensation (PTO).
• Holiday pay.
• Short-term and long-term disability income protection.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed