Customer Service & Scheduling Coordinator

Mills Automotive Group•Baxter, MN

1d•$16 - $18

About The Position

Mills is seeking a friendly, dependable, and organized Customer Service Representative to help create a positive customer experience from the first call through the service visit. The role focuses on helping customers schedule appointments, answering questions, coordinating service needs, and explaining what to expect. The successful candidate enjoys working with people, can stay organized in a fast-paced environment, and takes pride in providing excellent customer service. The starting hourly pay range is $16.00–$18.00+ per hour. Compensation will be evaluated based on relevant skills, training, experience, education, and other job-related factors permitted by law.

Requirements

Strong communication skills and a genuine desire to help people.
Great organization and attention to detail.
A positive, dependable, and professional attitude.
Ability to stay calm and organized during busy periods.
Comfort with computers and willingness to learn new systems.
Reliability, punctuality, and a Team-first mindset.

Responsibilities

Greet customers over the phone with a friendly and helpful attitude.
Schedule, confirm, and manage service appointments.
Answer questions and provide clear information about services, timing, and what customers can expect.
Keep customer and appointment information accurate and up to date.
Assist with appointment changes, cancellations, and other scheduling needs.
Follow up with customers as needed to help ensure a positive experience.
Work closely with the team to keep the day running smoothly.

Benefits

Opportunity for growth and advancement within the Company.
Medical insurance.
Dental insurance.
Vision plan.
Health Savings Account.
Cafeteria Plan.
Life insurance.
Employer-sponsored 401(k) and potential profit sharing.
Paid Time Off.
Designated paid holidays.
The company states that the health, wellness, and safety of Team Members are a top priority.