Operations Coordinator-Scheduling & Customer Service

Atlanta•Atlanta, GA

8d•Hybrid

About The Position

America's Swimming Pool Company (ASP) is looking for an organized, resourceful, and customer-focused Operations Coordinator to join their growing team. This role involves coordinating service appointments, managing scheduling changes, and ensuring important details are handled. The position is not just about answering phones but involves ownership of a key operational area, decision-making authority, and contributing to system improvements. The company is a growing, locally operated business backed by a nationally recognized brand, valuing accountability, collaboration, common sense, and a willingness to find better ways.

Requirements

Exceptionally organized and detail-oriented.
Ability to juggle competing priorities without losing track of details.
Clear and professional communication skills.
Initiative and follow-through.
Ability to make sound decisions and know when to ask for help.
Comfortable learning technology and using multiple software systems.
Enjoys working as part of a team and helping others succeed.
Ability to stay calm and solution-focused when the day doesn't go according to plan.

Nice To Haves

Experience in scheduling, dispatching, service coordination, or a home-service business.
Pool industry experience is not required.

Responsibilities

Coordinate daily schedules for pool service and repair technicians.
Organize work orders, appointments, and follow-up tasks.
Communicate with customers regarding service needs, scheduling, and updates.
Work closely with technicians to understand job requirements and priorities.
Help keep jobs moving from customer request to completed service.
Collaborate with the administrative team to resolve issues and improve processes.
Maintain accurate information in scheduling and customer management systems.