Scheduling Customer Service Representative
About The Position
National Jewish Health is seeking Scheduling Customer Service Representatives to join their Patient Access team. This role is the first point of contact for patients and plays a crucial role in their healthcare journey. The ideal candidate will be detail-oriented, quality-focused, passionate about customer service, and possess strong customer focus, adaptability, and problem-solving skills. The Scheduling Customer Service Representative will be responsible for managing incoming and outgoing calls to schedule appointments for physicians and ancillary services, ensuring effective communication between patients and clinical staff for a seamless patient experience.
Requirements
- High School Diploma or equivalent required.
- One year customer service experience required.
- One year patient scheduling or health care call center experience preferred.
Nice To Haves
- Candidates who are bilingual speaking Spanish are highly desired.
Responsibilities
- Provides excellent customer service to patients, co-workers, physicians and clinical staff.
- Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately.
- Collects and updates all necessary patient demographic, insurance, and clinical information.
- Accurately updates computer systems with patient demographic, insurance, and appointment information.
- Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern.
- Communicates with patients to keep them apprised of the status of their appointments.
- Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
- Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.
- Communicates with clinicians to ensure that patient appointments are accurately scheduled.
- Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology.
- Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.
Benefits
- Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
- Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
- Dental & Vision Plans: Coverage effective the first of the month after hire.
- Retirement Savings: 403(b) plan with employer contributions after two years.
- Wellness Incentives: Earn up to $200 annually for preventive health activities.
- Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
- Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
- Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
- Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
- Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
- Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
