Scheduling/Customer Service Representative- NC Surgery Plastics

UNC Health • Raleigh, NC

1d • Onsite

About The Position

The Scheduling/Customer Service Representative works collaboratively to ensure scheduled procedures are accurate and complete. The role obtains and verifies patient demographic and scheduling information, requests comparison films and prior medical records when necessary, and communicates procedure and preparation information to patients and physician office staff. It also obtains valid physician orders, distributes updated schedules, maintains current knowledge of diagnostic procedures and scheduling software, and supports the department as a receptionist and office assistant. Patient registration duties include contract registration for Managed Care patients and complete registration for Government Payors.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• One year of related experience or training.
• Exceptional customer service and organizational skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
• Ability to perform basic arithmetic and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to follow written, oral, or diagrammed instructions; handle problems involving several concrete variables in standardized situations; define problems, collect information, establish facts, draw valid conclusions, and develop independent solutions.

Nice To Haves

• Experience in a healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes.
• Knowledge of medical terminology.

Responsibilities

• Ensure scheduled procedures are accurate and complete, obtaining accurate demographic information and using system prompts to gather relevant scheduling information.
• Request appropriate comparison films and prior medical records when necessary.
• Communicate procedure and preparation information accurately to patients and physician office staff.
• Obtain accurate and valid physician orders for all procedures.
• Meet productivity and customer satisfaction goals.
• Distribute updated department schedules in a timely manner, ensuring schedules contain complete and accurate clinical information.
• Maintain current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serve as a departmental receptionist and office assistant as needed.
• Register patients, including contract registration for Managed Care patients and complete registration for Government Payors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED