Scheduling Representative

Stillwater Medical Center Healthcare Authority•Stillwater, OK

21h

About The Position

Adult Gastroenterology of Stillwater is seeking a detail-oriented individual to join its team. The Scheduling Representative schedules new and established patients, office visits, and other appointments efficiently, promptly, and supportively, following departmental and SMC policies and procedures. The role uses telephone, fax, computer software, and face-to-face client contact, and applies medical knowledge and previous clinical experience when handling scheduling responsibilities, questions, and decisions about scheduling requests. The representative supports obtaining, assessing, delivering, and filing scheduling documents; works with a supervisor or designee to resolve discrepancies between verbal and written encounter requests; and supports pre-registration and pre-certification by collecting accurate patient demographic and billing information. As time permits, the role also handles quick-turnaround authorizations and verifications for patients added to the schedule, keeps pre-registration staff informed of situations needing attention, and promptly escalates potential billing issues. Interactions with internal and external clients must be professional, caring, and compassionate.

Requirements

Ability to communicate effectively verbally and in writing.
Excellent customer service skills.
Ability to receive, comprehend, and follow verbal and written instructions for office routines and policies.
Previous experience in a clinical scheduling environment.
Ability to understand insurance benefits and perform basic mathematical tasks.
Ability to type at least 40 words per minute.
Adequate hearing or sound perception, with correction if needed.
Adequate vision, correctable with glasses or contacts, to prepare reports and read written materials accurately.
Ability to work in a latex-burdened environment.
Ability to speak clearly and distinctly with staff, physicians, patients, and families.
Adequate stamina to handle stressful situations and complete the necessary work schedule.
Fine motor skills and hand/eye coordination to manage office equipment.

Nice To Haves

Knowledge of medical terminology is helpful.

Responsibilities

Schedule new and established patients, office visits, and other appointments efficiently and supportively in accordance with departmental and SMC policies and procedures.
Use telephone, fax, computer software, and face-to-face contact to perform scheduling responsibilities.
Apply medical knowledge and previous clinical experience when addressing scheduling requests, questions, and decisions.
Support obtaining, assessing, delivering, and filing required scheduling documents.
Resolve discrepancies between verbal and written encounter requests with assistance from a supervisor or designee.
Support pre-registration and pre-certification by obtaining accurate patient demographic and billing information.
Complete quick-turnaround authorizations and verifications for patients added to the schedule, as time permits.
Keep pre-registration staff informed of situations needing attention.
Immediately raise potential billing issues to a supervisor or designee.
Interact professionally, caringly, and compassionately with internal and external clients.