Rehab Scheduling Representative

UR Medicine Thompson Health • Victor, NY

3d • Onsite

About The Position

Provides customer service ensuring customer reception, insurance verification and referrals, order entry, procedure coordination and scheduling. Ensures maintenance of medical records, chart filling and electronic/computerized documentation. Coordinates schedules with other departments to meet the needs and expectations of the customer. Plays a vital role in assuring the success of the Rehab Departments in their ability to maintain schedules that will be most efficient for the Rehab Clinical teams. Utilizes the EPIC Electronic Medical Record (EMR) system to accurately document, access, and manage patient information while supporting efficient clinical workflows. Patient demographic information is validated prior to patient receiving service. This includes but is not limited to insurance verification, ordering MD, referral/authorization requirements, patient/guarantor addresses. Will assist in, and perform diverse tasks required to maintain an efficient and organized office.

Requirements

• Secretarial experience with strong organizational skills required.
• High School Diploma or GED required.

Nice To Haves

• Medical background is desired.
• Associates Degree preferred.
• Medical terminology desired.
• ICD-10/CPT coding experience strongly desired.
• 2 to 3 years of previous secretary/clerical medical office experience desired.
• 2 to 3 years healthcare services scheduling experience preferred.

Responsibilities

• Ensures customer reception, insurance verification and referrals, order entry, procedure coordination and scheduling.
• Ensures maintenance of medical records, chart filling and electronic/computerized documentation.
• Coordinates schedules with other departments to meet the needs and expectations of the customer.
• Maintains schedules that will be most efficient for the Rehab Clinical teams.
• Utilizes the EPIC Electronic Medical Record (EMR) system to accurately document, access, and manage patient information while supporting efficient clinical workflows.
• Validates patient demographic information prior to patient receiving service, including insurance verification, ordering MD, referral/authorization requirements, and patient/guarantor addresses.
• Assists in and performs diverse tasks required to maintain an efficient and organized office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED