Aircraft Service Scheduling Coordinator

Gulfstream•Savannah, GA

2d•Onsite

About The Position

Based at Gulfstream in Savannah, Georgia, the Aircraft Service Scheduling Coordinator assists with scheduling aircraft requirements across the Gulfstream Customer Support enterprise. Under general supervision, the coordinator connects customer maintenance needs with service center capacity, technical capabilities, tooling, equipment, and regulatory requirements to support the efficient movement of aircraft through maintenance, refurbishment, avionics, repair, and paint events. The role maintains aircraft, managed-program, and paint schedules across Gulfstream facilities and participating Jet Aviation facilities. It supports service visit coordination, schedule and work-scope changes, resource and capacity planning, operational reporting, and communication among customers, service center operations, scheduling management, and sales teams. The position supports a 24/7 operation and may include assigned after-hours and weekend duty, including AOG and other aircraft maintenance requests. Travel may be up to 25%.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
An FAA Airframe and Powerplant (A&P) license or EASA B1/B2 license plus four years of related aircraft experience may substitute for the degree.
Ability to prioritize competing requests and work effectively under pressure.
Clear, professional communication skills for customer and cross-functional interactions.
Working knowledge of Microsoft Office and computer literacy.
Ability to read, write, speak, and understand English.

Nice To Haves

Aviation experience.
FAA Airframe and Powerplant (A&P) license.
Federal Communications Commission (FCC) certification.
Record-keeping or data-entry experience.

Responsibilities

Develop aircraft induction plans for service center visits, including resource and capacity planning for maintenance inspections, interior refurbishment, avionics upgrades, major repairs, and major alterations.
Record and maintain master aircraft, managed-program, and paint schedules across Gulfstream and participating Jet Aviation facilities, including projects underway away from service centers.
Coordinate aircraft service visits and communicate schedule and work-scope changes with customers and service center operations.
Maintain and audit service center employee rosters, regulatory authorizations, tooling, ground service equipment, manpower availability, and resource allocation.
Manage service center schedules and prepare status, capacity, resource, and planning reports.
Monitor aircraft schedules and intervene to resolve problems with team members and other stakeholders.
Support aircraft and component projects to help maintain the movement of aircraft throughout the Gulfstream enterprise.
Perform initial customer account credit checks and provide work authorization job numbers to work groups before aircraft arrival.
Participate in service center operational status meetings and other meetings needed to coordinate scheduled and unscheduled events.
Forecast service center manpower capacity, allocation, availability, capabilities, and facility resource requirements; audit training, regulatory requirements, ground support equipment, and test equipment availability.
Maintain records and reports tracking incoming and in-process managed programs.
Communicate daily with scheduling management to resolve conflicts with service center operations and Regional Sales teams, and report service center capacity and resource changes.
Support AOG and other aircraft maintenance requests during assigned after-hours and weekend duty.
Manage, track, and audit Gulfstream programs worldwide, including lead time, downtime, kit and tooling availability, site authorizations, throughput, and deposit requirements.
Manage the service center master paint schedule, including lead time, downtime, throughput tracking, and deposit requirements.
Assist other support business units as required and perform other duties as assigned.