Service Scheduling Agent

Loyalty Automotive•Colonial Heights, VA

About The Position

The Service Scheduling Agent works in a fast-paced, high-volume Business Development Center (BDC) for an automotive dealer group. The role is the voice of the customer experience, connecting with customers by phone and helping them stay current with their vehicle service needs. The agent handles inbound and outbound calls, schedules service appointments, builds customer relationships, and supports service departments across locations in Chester, Richmond, Petersburg, and Williamsburg. Compensation is hourly plus performance-based commission, with stated annual earnings of $30,000–$40,000 based on results. The position offers opportunities for professional development and career advancement within a growing automotive group.

Requirements

Strong communication skills, including the ability to build rapport over the phone and handle high call volumes.
A customer-focused mindset and genuine desire to help customers have an outstanding experience.
Detail-oriented and organized, with the ability to manage multiple tasks, schedules, and requests.
Positive attitude, excellent phone etiquette, and drive to succeed.
Willingness to collaborate with coworkers and share success across the team.

Nice To Haves

Automotive knowledge.

Responsibilities

Respond to service inquiries through inbound calls and proactively contact existing customers to schedule timely service appointments.
Build rapport with customers, address their service needs, and provide positive, professional customer service.
Upsell services, generate repeat business, and support customer satisfaction.
Coordinate with service departments across locations in Chester, Richmond, Petersburg, and Williamsburg.
Manage multiple tasks, schedules, and customer requests in a busy environment.