Radiology Scheduling Agent

Midstate Radiology Associates • Plainville, CT

3d • Onsite

About The Position

Midstate Radiology Associates is hiring a full-time Radiology Scheduling Agent at Hospital of Central Connecticut in Plainville. The position schedules patients for multiple imaging modalities by taking inbound calls and making outbound calls, following established workflows, procedures, protocols, and scripts. The agent also assists with greeting patients and maintaining timely, accurate patient flow. The schedule is Monday through Friday, 11:00 AM to 7:30 PM, for 40 scheduled hours per week. Starting pay is $20.00 to $25.00 per hour, plus applicable shift differentials, with compensation based on qualifications and experience.

The role involves meeting individual performance criteria and departmental goals, including call center metrics. Agents maintain current training and reference materials and pursue continuous learning and improvement. They model H3W behaviors and perform other duties as assigned according to organizational needs. Midstate Radiology Associates is an equal opportunity employer and welcomes applicants from diverse backgrounds. The posting directs candidates to the company website for more information about employee benefits and company culture but does not specify particular benefits.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced, dynamic work environment.
• Friendly and caring attitude, with empathy for patients.
• Reliability and an attendance and punctuality record that complies with organizational policies.
• Willingness to be held accountable for one's work and the work of one's teams.
• Desire to take responsibility for providing the best possible patient experience.
• Agility and confidence in maintaining Midstate Radiology's competitive advantage.
• Personal investment in team success and willingness to devote necessary time to overcoming barriers to team success.
• Ability to sit for prolonged periods while working at a computer.
• Ability to lift up to 15 pounds.
• Ability to access and navigate departments at the organization's facilities.

Nice To Haves

• Experience working in a call center environment.
• Experience providing healthcare-related customer service and scheduling.
• Experience being accountable for call center metrics, such as answer time, average handle time, and return to queue.

Responsibilities

• Answer inbound calls from offices and patients requesting radiology or MRI exams.
• Make outbound calls to patients and offices to schedule radiology and MRI exams.
• Schedule all modalities at all MRA service locations according to established protocols, workflows, and scripts.
• Assist in greeting patients and maintaining timely, accurate patient flow.
• Keep training and reference materials up to date and pursue continuous learning and improvement.
• Meet or exceed individual performance criteria and work toward departmental goals and call center metrics.
• Model H3W behaviors.
• Perform other duties as assigned based on organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED